Motogari Mail: the shared email inbox for the Motogari team
Motogari Mail is Motogari's internal workspace for answering customer email. It connects to the company's Gmail account so staff can see every customer conversation, decide who handles it, reply from the company address, and track each one until it is resolved.
It is used only by Motogari staff, with accounts created by a Motogari administrator. It is not a public email service.
What it does
One shared inbox
Every customer email to the company Gmail address appears once, as a conversation the whole team can see.
Clear ownership
Staff take ownership of a conversation or an administrator assigns it, so two people never answer the same customer and nobody is missed.
Status that means something
New, in progress, waiting, resolved. Opening an email never marks it as handled; only the status does.
Replies from the company address
Staff reply, reply all and forward from inside the app, and the email goes out from the company Gmail account.
Response-time reminders
Conversations that are close to or past their reply deadline are flagged, and the owner is notified.
Team chat
Staff message each other directly or in groups, without leaving the workspace.
How Motogari Mail uses Google account data
A Motogari administrator connects the company Gmail account once. Motogari Mail then asks Google for only two permissions:
- Read email: to bring customer messages into the shared inbox so staff can see and handle them.
- Send email: to send the replies and forwards staff write in Motogari Mail from the company address.
Motogari Mail cannot delete or change anything in Gmail. Google data is never sold, used for advertising, or used to train AI models. The administrator can disconnect Gmail at any time. Full details are in the privacy policy.