Terms of use

Motogari Mail lets Motogari staff manage the company's shared Gmail mailbox as a team (assigning, tracking and replying to customer email) and talk to each other in team chat. It is provided for Motogari business only and is not offered to the public.

• Accounts are created by a Motogari administrator. Each account belongs to one person.
• Keep your password private and do not let anyone else use your account.
• Invitation links are personal and single-use; do not forward them.
• Sign out on shared computers, and tell an administrator straight away if you think your account has been misused.
• An administrator decides your role: administrator, staff, or chat only.

You may use Motogari Mail only for your work at Motogari. You must not:

• try to see information your role does not allow, or get around any security or permission check;
• copy, export or share customer emails, attachments or chat content outside Motogari, except as your job requires;
• send spam, misleading messages, or anything unlawful, defamatory or harassing, by email or in chat;
• upload malware, or files you do not have the right to share;
• interfere with the service, overload it, or access it with automated tools;
• use the service in a way that breaks the law of Kenya, including the Data Protection Act, 2019.

Replies and forwards sent from Motogari Mail go out from Motogari's company address and speak for Motogari. Write them as you would any official company email. Internal notes are never sent to customers, but they are part of Motogari's records and can be read by other staff.

To make sure no customer is missed, Motogari Mail records actions such as opening, assigning, replying to and resolving conversations, and who did them. Other staff can see who has opened a conversation, and administrators can review the activity log and team performance figures. These records are used for quality and accountability, as described in the privacy policy.

Customer emails, attachments, notes and chat messages are confidential Motogari information. Motogari owns the service and the business records in it. Your obligations of confidentiality continue after your access ends.

Motogari Mail reads and sends email through Motogari's Gmail account. Use of Gmail remains subject to Google's own terms. An administrator can disconnect Gmail at any time, which stops new email arriving in Motogari Mail.

We work to keep Motogari Mail available and up to date, but it depends on outside services such as Gmail and our hosting providers. New email can occasionally take a few minutes to appear, and the service may be unavailable during maintenance or outages. If something urgent cannot wait, use Gmail directly and tell an administrator.

An administrator can change your role or deactivate your account at any time, for example when you leave Motogari or if these terms are broken. A deactivated account can no longer sign in, and its open conversations return to the shared inbox.

Motogari Mail is provided as an internal tool, as is. To the extent the law allows, Motogari is not liable for indirect losses caused by the service being unavailable, delayed or inaccurate. Nothing in these terms limits any right you have under the law of Kenya that cannot be limited.

These terms are governed by the laws of Kenya, and its courts have jurisdiction over any dispute about them.

We may update these terms and will revise the date at the top when we do. Continuing to use Motogari Mail after a change means you accept the new terms. Questions: lucreasetech@gmail.com.